Privacy Policy
Last updated: 21 August 2026
HyKho Mobile is a workplace application for staff of businesses that run the HyKho ERP system. It is used by sales staff and delivery drivers to create orders, complete deliveries and collect payments on behalf of their employer.
This is not a consumer app. You use it with an account issued by your employer, and the data you enter belongs to your employer, not to us. It is stored on their HyKho server. There is no anonymous or personal use of this application.
1. What the app collects
| Data | Why |
|---|---|
| Account information — your username, the workspace you sign in to, and your session tokens | To sign you in to your employer's HyKho server and keep you signed in |
| Precise location (GPS) | Captured only at the moment you take a proof-of-delivery photo, and sent with that photo so the delivery can be verified. The app does not track your location in the background or when the app is closed. |
| Photos you take in the app | Proof-of-delivery images and attachments are uploaded to your employer's HyKho server as a record of the delivery |
| Business records — customer names, phone numbers and addresses; sales orders; outstanding balances, payments and cash counts | These are your employer's business records. The app reads and writes them on their server so you can work from the field. |
| Crash reports — error messages, stack traces, device model and OS version | To find and fix faults. See section 4. |
2. Device permissions
- Camera — to scan QR codes on order documents and to take proof-of-delivery photos. The app does not access your photo library or your existing photos.
- Location — used only while the app is open, at the moment a delivery photo is taken. No background location.
- Fingerprint / Face unlock — optional, used only to unlock the app if you enable App Lock. Biometric data never leaves your device: the operating system performs the check and tells the app only whether it succeeded. We never see or store your fingerprint or face.
You can revoke any of these in your device settings. Revoking the camera or location permission will prevent the delivery-photo feature from working.
3. Where your data goes
All data you enter or capture is sent only to your employer's HyKho server. We do not operate a central database of customer records, and we do not receive your business data.
- All communication uses HTTPS/TLS encryption. The app refuses unencrypted connections in release builds.
- Sign-in credentials and session tokens are stored in the device's secure keystore (iOS Keychain / Android Keystore).
- Customers, products and stock are cached on the device so the app works without signal. Cached data is removed when you sign out, clear the cache in Settings, or uninstall the app.
4. Crash reporting
The app sends crash reports to Sentry, a diagnostics provider, so faults can be diagnosed and fixed. Reports contain the error and basic device information.
Sentry is configured so that no personal or business data is attached — request and response contents are not sent, and performance tracing is switched off. Crash data is used only to fix the app. It is never used for advertising, profiling or analytics of your behaviour.
Recent errors are also stored on your own device and can be viewed under Settings → Diagnostics.
5. What we never do
- We do not sell, rent or trade any data.
- We do not use your data for advertising or marketing.
- There is no advertising in the app.
- We do not use behavioural analytics or tracking services.
- We do not share data with third parties, other than the crash-reporting provider described in section 4.
6. Data retention and deletion
Data on your device: sign out, use Settings → Clear cache, or uninstall the app to remove all locally stored data.
Data on your employer's server: because this is business data held by your employer, they control it. To access, correct or delete records — or to have your user account removed — contact your HyKho administrator. If you are unable to reach them, write to us at the address below and we will help identify the right contact.
7. Children
HyKho Mobile is a workplace tool intended for people aged 18 and over. It is not directed at children, and we do not knowingly collect data from children.
8. Changes to this policy
If this policy changes we will update this page and the date at the top. Material changes will also be communicated through the app or by your administrator.
9. Contact
Privacy enquiries: privacy@hykho.com
Support: support@hykho.com