HyKho Mobile - Support

Enter your workspace name on the first screen (your administrator will tell you what it is), then sign in with the username and password they issued you. Your session is remembered, so you normally only do this once per device.

Make sure you've granted camera permissions:

1. Go to your device Settings
2. Find "HyKho Mobile" in the app list
3. Enable Camera permissions
4. Return to the app and try scanning again

Check the following:

• Ensure you have an active internet connection
• Check if your ERP server is accessible
• The app will automatically sync when connection is restored
• Try logging out and logging back in

Ask your HyKho administrator to confirm your workspace name and reset your password. If the app says it cannot reach the server, check your internet connection first — the app keeps working offline, but signing in needs a connection.

Try these troubleshooting steps:

1. Close the app completely and reopen it
2. Restart your device
3. Update to the latest version of the app
4. Clear app cache (Settings → Clear Cache)
5. If the problem persists, contact support with details about when the crash occurs

Go to Settings → Language and select your preferred language. The app supports English and Vietnamese.

Yes! HyKho Mobile supports offline mode. You can view and work with cached data even without internet. Data will sync automatically when you're back online.