Answers to the questions we are asked most often. If your problem is an account or password one, your own HyKho administrator handles that — they issue accounts and can reset passwords.
Signing in
How do I log in to the app?
Enter your workspace name on the first screen (your administrator will tell you what it is), then sign in with the username and password they issued you. Your session is remembered, so you normally only do this once per device.
I can't sign in
Ask your HyKho administrator to confirm your workspace name and reset your password. If the app says it cannot reach the server, check your internet connection first — the app keeps working offline, but signing in needs a connection.
Camera and photos
The camera is not working for scanning or delivery photos
Make sure you have granted camera permission:
- Open your device Settings
- Find "HyKho Mobile" in the app list
- Enable Camera permission
- Return to the app and try scanning again
Syncing and offline use
The app is not syncing data
Check the following:
- You have an active internet connection
- Your ERP server is reachable
- The app syncs automatically once the connection is restored
- If it persists, sign out and sign back in
Can I use the app offline?
Yes. You can view and work with cached data without a connection, and the app syncs automatically when you are back online.
Crashes and freezes
The app crashes or freezes
- Close the app completely and reopen it
- Restart your device
- Update to the latest version of the app
- Clear the app cache (Settings → Clear cache)
- If the problem persists, contact us with details of when it happens
Language and settings
How do I change the language?
Go to Settings → Language and choose your preferred language. The app supports English and Vietnamese.
Contacting us
If you cannot find the answer here, email support@hykho.com and include:
- A description of the issue
- The steps to reproduce it, if you know them
- Your device model and OS version
- The app version, from Settings → About
Accounts, passwords and permissions are managed by your own HyKho administrator, not by us.